Store Manager I Fredericksburg TX - AT&T (Fredericksburg, TX)

ROLES & RESPONSIBILITIES Customer Experience and Sales  Fully accountable for store implementation of The AT&T Retail Promise  Fully accountable for execution of sales, service and customer experience initiatives in store  Supervise store personnel to: o Meet and exceed assigned goals for: customer experience and reputation, sales and service, revenue and productivity o Demonstrate the right customer behaviors defined by Delivering an Extraordinary Experience o Ensure every seller follows the AT&T Retail Experience and executes on all 5 Key Behaviors at all times o Consistently demonstrate excellent leadership and coaching skills o Create a work environment where motivated people can excel  Oversee Store floor experience - Act as Floor General o Own Customer Coordination,Welcome and Wait Time process o Support Team and assist with customer transactions  Coach and counsel personnel on opportunities with key sales and reputation metrics, recognize positive performance against key sales and reputation metrics and hold people accountable for poor performance  Perform role plays with personnel on a regular basis to demonstrate what right looks like  Facilitate weekly personnel training/educational sessions  Monitor the Customer FeedbackTool on a daily basis  Resolve or escalate appropriately any billing or service issues Employee Management and Development  Interview, hire and make necessary discipline decisions, including terminations, for store personnel  Inspire and engage employees by motivating team to succeed  Lead by example  Develop employees for growth and promotion by delegating appropriate responsibilities and inspecting completion  Improve employee engagement throughout territory through appropriate behaviors and actions  Conduct On The Spot (OTS) Coaching  Execute A & D process for direct reports  Ensure personnel adhere to the Code of Business Conduct and conduct investigations with HR as needed  Resolve quickly any Rep or Store level fraud issues communicated by ARSM, may involve working with Asset Protection and/or HQ Credit and Collections  Fully understand and assist in educating personnel on the compensation plan and ensure employees know how to maximize  Ensure Fair Labor Standards Act (FLSA) compliance  Approve and communicate temporary assignments and overtime for floating personnel Product Launches  Partner with Area Retail Sales Manager and other appropriate parties to successfully launch new products, services or processes  Actively inspect post-launch and drive improved results with best practices  Coordinate with security, facilities and mall management to ensure smooth product launch day execution Store Operations Staffing/Scheduling  Act as Floor General - responsible for all activity in store at all times  On the sales floor the majority of the time to coach and develop personnel  Partner with Area Retail Sales Manager to review headcount forecast plan and staffing  Employ Scheduling Tool to properly staff hot zones and meet business needs, training and special events such as product launches  Ensure employee preferences/constraints are loaded into the Scheduling Tool on a monthly basis Merchandising  Accountable for adhering to the iPOG and the merchandising standards Compliance  Drive operational compliance of back office processes, procedures and policies  Ensure timely completion of required training to empower personnel to succeed  Implement, execute and inspect existing and new retail programs, tools and training  Execute monthly cost reviews of overtime, discounts, returns and credits  Responsible for performing Access Review Tool (ART) periodic audits for direct employees to ensure they have the appropriate level of system/tool access for their roles and responsibilities. Other  Report fraudulent activity to Asset Protection  On call for store emergencies Demonstrate AT&T Extraordinary Leader Model Characteristics  Continuously display high integrity  Develop strategic perspective and champion change  Inspire others to high performance through collaboration and teamwork  Utilize professional expertise to solve problems and analyze issues  Capture initiative and strive for results Required Qualifications Two years sales/customer service experience in telecommunications or related industry One year management experience Excellent sales skills and demonstrated ability to meet or exceed performance standards Ability to motivate and lead direct reports Ability to operate a personal computer, wireless equipment, copier and fax Desired Qualifications Three or more years sales/customer service experience in the telecommunications or related industry Previous management experience in the telecommunications or related industry Effective communication, presentation and interpersonal skills Strong organizational skills with attention to detail Familiarity with wireless terminology and AT&T Mobility systems preferred Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion. Source: http://www.tweetmyjobs.com/at-t-jobs-store-manager-i-fredericksburg-tx-11192806?src=36

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